We're hard-working, enthusiastic and fun! Are you interested in a new challenge? Do you want to join a meaningful mission? If so read on!
Scroll to content

JOB TITLE: Senior Agency Account Manager

Salary: Competitive (dependent upon experience)

Level (Internal only): P2 ASM060

Location: Madrid

Job type: Full Time 

Direct Reports: Country Manager Spain

About Us 

Infinity is a call intelligence company that analyse conversations between clients and their customers to create clarity, this clarity helps them grow revenue while reducing marketing and operational costs. 

The business was launched in 2010 and is the established UK market leader with annual recurring revenues of £8m and growing at 50% year on year. With 20% of revenue in the US, Infinity are poised for full international expansion with coverage in 75 countries, including  500+ customers and 100+ employees in Reigate, London and Manchester (UK), Madrid, Baltimore and San Francisco (US).

The business works with a range of clients across many verticals and we are keen to grow on all fronts but expect to focus on larger enterprise deals in sectors where we have a strong track record.


About the  job

As a Strategic Agency Account Manager, you will focus on educating and evangelising Infinity’s Call Intelligence products within Tier 1 Group Network agency & large independent Tier 2 partners across Spain. Working and developing a portfolio of named network partners and all associated brands within the group.    

This role will support the business development activities of our agency partners and sales teams. It is a great opportunity for a candidate with 5+ years’ experience in business development/channel management looking for their next challenge.

Based in Madrid, with the requirement to travel nationally and internationally to major customers.


About You 

You have worked in or are working within a media agency at Account Director level managing clients and selling digital products and services, with a deep understanding on how agencies operate and what they expect from technology partners. Alternatively, you are working in the MARTECH space promoting marketing technology to end clients or via Agency partners.

A strategic, disciplined, and proactive approach will be key in this role. High levels of energy and drive, an inquisitive nature, and the ability to differentiate our proposition through a consultative sales process will help to gain engagement from key prospects. Working in a collaborative team environment, coachability will also be key to making a successful start to life in this role.

You will be part of the Spanish team working with various internal and external teams to drive the growth of Infinity business, and responsible for providing channel business development support in the region. Your key objective will be to help uncover both partner and sales opportunities to increase partner revenues.

To be successful you will be passionate, results oriented and demonstrate outstanding commercial ability. A trusted advisor to partners and customers alike, it is essential that you are comfortable articulating value propositions in the context of your audience and will be required to be part field based attending external partner and client meetings.


Knowledge, Skills & Experience 

  • A self-starter who is prepared to develop, execute, and consistently deliver on quarterly revenue targets. 
  • Proven experience working with Group Network Partners, operating at the C-Level and with a solid agency network at senior level.
  • Inspirational presenter with excellent organisation; account management; time management and communication skills.
  • Worked at a media agency and know their expectations of a technology partner.
  • Background in delivering campaigns & solutions for clients.
  • Energetic and passionate client/sales/business development person looking for a challenge.
  • Outgoing and adept at creating professional relationships.
  • Strong understanding within the fundamentals of digital marketing processes and technology.
  • Active in industry trade and networking events.
  • Skilled in articulating to both small and large audiences.
  • Looking to work in an exciting environment with constant learning.
  • Someone who is always looking to raise the bar.
  • Proven solid understanding of a SaaS business.

Key Responsibilities

  • Work with the Spanish Country Manager and the Partner & Sales teams to support the go-to market strategy for the region. In this role you will uncover both opportunities for Infinity Resellers and Partners as well as customers.
  • Drive partner revenues through a sell-to, sell-through, sell-with approach, meeting or exceeding quarterly revenue targets.
  • Recruitment of new agency partners.
  • Source, close, and grow new and existing channel business to regularly meet and exceed sales goals.
  • Build a detailed understanding of Infinity products and their place in the industry and our key sectors.
  • Build relationships with partners of all levels (account directors to senior board level executives).
  • Lead and/or participate in client presentations/pitches to marketing professionals, assist in scoping client requirements, mapping needs to solutions, provide quotes, and close accounts.
  • Inbound partnership inquiries are validated with key information to qualify sales and partner meetings, using tools such as LinkedIn, DueDil, & internal databases, etc.
  • Educate, train, and raise Infinity’s brand awareness with existing partners by expanding networks.
  • Promote the Infinity partner program and communicate both Referral & Resell partnership options.
  • Create outbound calling and/or marketing lists utilising tools that include complete and relevant information to be effective.
  • Route information to the appropriate partner manager or sales professional and ensure accurate follow up.
  • Handle all partner inquiries in a timely manner.
  • Map out partner accounts, have a detailed understanding of their markets, type of clients, focus and ensure the Infinity service is positioned and understood correctly.
  • Provide feedback to marketing on quality leads.
  • Assist in uncovering and confirming the customer metrics for success.
  • Help the channel network grow their business maintaining consistently high conversion rates.

Beneficial, but not essential

  • Experience in using Salesforce
  • Experience of call tracking systems
  • Experience of online marketing 
  • Experience of SaaS business         
We usually respond within three days

Or, know someone who would be a perfect fit? Let them know!


28013 Madrid Directions

The Perks!

  • Health & Family

    Private Healthcare, EAP, Life Assurance (4x Salary)

  • Learning & Development

    Full product training, general training and other L&D opportunities

  • Team Building

    Monthly or quarterly events, team trips, and Friday beers

  • Socials

    Summer and Christmas parties, and frequent gatherings

  • Free Refreshments

    Breakfast Club, fruit, snacks, and celebratory pizza deliveries

  • Communication

    Monthly company updates

Why work for us?

We have a welcoming culture which will make you feel at home from your first day. Your assigned buddy will be with you throughout your journey. Our vibe is fun mixed with passion and dedication, we truly are a work hard, play hard team.

Already working at Infinity?

Let’s recruit together and find your next colleague.


Applicant tracking system by Teamtailor