Agency Account Director

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Salary: Competitive (dependent upon experience)

Location: Reigate, Manchester

Job type: Full time

Direct Reports: Agency & Partnerships Director


About Us

Infinity is an advanced analytics and call tracking service. We’ve established ourselves as a market leader with an innovative and exciting product attracting a number of well-known brands.   

The business was launched in 2010 and is an established UK market leader. Annual revenues 15m+ and significantly growing. The firm is already hugely profitable with 1600+ clients and employs 120+ people across London, Reigate, Baltimore & California USA and Spain.  We see a huge potential in the cloud contact centre market and the convergence of the requirements of marketing, sales, service/support and operational teams. 

We are obsessed with cutting-edge technology and continuously finding ways to make our products even better.  Success is part of our culture, we promote passion, team-working and fun! Our people share our company values (Impact, Working Smart and Daring/Fun/Positive Energy), which translates into our clients’ experience. 

Profile of Role

As a strategic Account Director, you will focus on educating and evangelising Infinity’s Call Intelligence products within Tier 1 Group Network agency &  large independent Tier 2 partners across the UK. Working with 1 or 2 named network partners and all associated brands within the group.

This role will support the business development activities of our agency partners and sales teams. It is a great opportunity for a candidate with 3+ years’ experience in business development/channel management looking for their next challenge.

Based in Reigate, London, or Manchester (remote working also considered), with the requirement to travel nationally to major customers

About You

You have worked in or are working within a media agency at Account Director level managing clients and selling digital services, with an understanding on how agencies operate and what they expect from technology partners. Alternatively, you are working in the MARTECH space promoting marketing technology to end clients or via Agency partners.

You will be part of the UK team working with various internal and external teams to drive the growth of Infinity business within mainland UK, and responsible for providing channel business development support in the region. Your key objective will be to help uncover both partner and sales opportunities to increase partner revenues & support the sales teams.

To be successful you will be passionate, results oriented and demonstrate outstanding commercial ability. A trusted advisor to partners and customers alike, it is essential that you are comfortable articulating value propositions in the context of your audience and will be required to be part field based attending external partner and client meetings.

Knowledge, Skills & Experience

  • Proven experience operating at the C-Level
  • Inspirational presenter with excellent organisation; account management; time management and communication skills
  • Experienced at working with Group Network Partners in the UK & have agency contacts at senior levels
  • Worked at a media agency and know their expectations of a technology partner
  • Background in delivering campaigns & solutions for clients
  • Energetic and passionate client/sales/business development person looking for a challenge
  • Outgoing and adept at creating professional relationships
  • Strong understanding within the fundamentals of digital marketing processes and technology
  • Active in industry trade and networking events
  • Skilled in articulating to both small and large audiences
  • Looking to work in an exciting environment with constant learning
  • Someone who is always looking to raise the bar
  • Proven solid understanding of a SaaS business

Key Responsibilities

  • Work with the UK Partner & Sales teams to support the go-to market strategy for the region. In this role you will uncover both opportunities for Infinity Resellers and Partners as well as customers
  • Drive partner revenues through a sell-to, sell-through, sell-with approach
  • Recruitment of new agency partners
  • Source, close, and grow new and existing channel business to regularly meet and exceed sales goals
  • Build a detailed understanding of Infinity products and their place in the industry and our key sectors
  • Build relationships with partners of all levels (account directors to senior board level executives)
  • Lead and/or participate in client presentations/pitches to marketing professionals, assist in scoping client requirements, mapping needs to solutions, provide quotes, and close accounts
  • Inbound partnership inquiries are validated with key information to qualify sales and partner meetings, using tools such as LinkedIn, DueDil, & internal databases, etc
  • Educate, train and raise Infinity’s brand awareness with existing partners by expanding networks
  • Promote the Infinity partner program and communicate both Referral & Resell partnership options
  • Create outbound calling and/or marketing lists utilising tools that include complete and relevant information to be effective
  • Route information to the appropriate partner manager or sales professional and ensure accurate follow up
  • Handle all partner inquiries in a timely manner
  • Map out partner accounts, have a detailed understanding of their markets, type of clients, focus and ensure the Infinity service is positioned and understood correctly
  • Provide feedback to marketing on quality leads
  • Assist in uncovering and confirming the customer metrics for success
  • Help the channel network grow their business maintaining consistently high conversion rates
  • Experience in using Salesforce
  • Experience of call tracking systems
  • Experience of online marketing
  • Experience of SaaS business

Benefits you will enjoy

Alongside a great team environment, tea and coffee on tap you will also get:

  • 22 days holiday (increasing to 23 after 1 years’ service, and 24 after 2 years’ service)
  • Private healthcare
  • Auto Enrolment pension savings 
  • Life Assurance x 4 salary
  • Ride2Work Scheme
  • Business handset (If required) 
  • Breakfast club 
  • Flexible working 

At infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day! Infinity is proud to be an equal opportunity workplace, we believe that diversity and inclusion among our incredible workforce is critical to driving our success and helping us achieve our ambitious targets! Our mission is to recruit, develop and retain the most talented individuals, each with their own story to tell.


We usually respond within three days

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RH2 9AQ Reigate Directions View page


One St Peter's Square
M2 3AE Manchester Directions View page

The Perks!

  • Health & Family

    Private Healthcare, EAP, Life Assurance (4x Salary)

  • Learning & Development

    Full product training, general training and other L&D opportunities

  • Team Building

    Monthly or quarterly events, team trips, and Friday beers

  • Socials

    Summer and Christmas parties, and frequent gatherings

  • Free Refreshments

    Breakfast Club, fruit, snacks, and celebratory pizza deliveries

  • Communication

    Monthly company updates

Why work for us?

We have a welcoming culture which will make you feel at home from your first day. Your assigned buddy will be with you throughout your journey. Our vibe is fun mixed with passion and dedication, we truly are a work hard, play hard team.

Already working at Infinity?

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