Group Credit Controller

We're hard-working, enthusiastic and fun! Are you interested in a new challenge? Do you want to join a meaningful mission? If so read on!

Location: Reigate

Job type: Full time

Reporting to: Head of Finance

Salary: Up to £30,000 

About Us 

Infinity delivers call intelligence pioneered for business. We unlock clarity from the conversations companies  have with their customers. We are a cloud-based call tracking platform, and an integral part of the technology stack for marketing teams and contact centres across our extensive international client base.

Our journey started in 2010 when we identified the need for a call tracking product from over a decade of experience of managing paid search campaigns.

Following a steady, organic growth and a strategic investment, we now have a presence across five locations, including London, Manchester, and San Francisco.

Despite our continued growth we stick to a set of core values which we think makes us a great place to work and has made us the success that we are today, and the success we will be in the future. To be part of this inspiring team, you will need to have Impact in all you do, work smart, and be daring, fun and positive! In return you will get a great work environment, a set of colleagues like no other, and be able to build your skills and career with us.

About the  job

The Credit Controller plays a critical role in the finance department and is essential to the company’s on-going cash flow requirements. The Credit Controller is responsible for managing the Group debtors’ book to ensure timely payment of invoices raised.

The Credit Controller should conduct credit checks on new customers, resolving problems in relation to invoice payments, and reconciling month-end accounts. They must also report to management on outstanding issues, whilst highlighting potential debtor issues and risk accounts.

As Credit Controller the role oversees the collection of customer accounts in a manner that ensures high customer satisfaction and loyalty. As such, the Credit Controller must be able to communicate in an efficient yet friendly manner with customers, as well as the broader accounts receivable team, sales department and customer experience function.


About you

The ideal candidate will be a strong, experienced credit professional with an excellent knowledge of understanding the importance of credit risk. You will have strong communication and negotiation skills with the ability to influence internal and external stakeholders. You will understand the importance of providing excellent customer service.

This position offers an exciting opportunity for a high calibre credit controller to ensure consistent debt management and cash performance as the company continues to expand.

Key Responsibilities

  • Efficient and timely collection of customer invoices within agreed terms, identifying overdue amounts and contacting clients to ensure timely payments.
  • Ensuring satisfactory credit references are obtained to establish and agree credit limits for new business accounts, including pre-sales checks are met.
  • Ownership of the company’s debt collection policy and amending as applicable.
  • Maintaining good relationships with internal and external stakeholders, including external collection agents.
  • Reporting monthly KPI's, including debtor days and AR metrics across the business.
  • Reporting all client control activity to management, including wins, losses and escalations.
  • Working with Finance, Support and Customer Success on expired contracts / renewals.
  • Preparing client statements and reports in line with requirements, including updating accounts details and addresses etc., as required.
  • Ensuring 100% accuracy of client data across systems, including invoicing, contact and billing details.
  • Adding contractual details, POs where applicable to ensure effective payments.
  • Controlling the collection of monthly direct debits, including system and process management.
  • Controlling the collection of monthly credit card, including system and process management.
  • Ensuring client receipts are correctly posting and reconciled to contract terms, including identifying incorrect postings, correct VAT applied and amending where necessary.
  • Monthly deferred income schedule maintenance for the management accounts.
  • Management, control and ownership of the sales ledger, including reconciling sub-ledger to nominal control account and maintaining customer records.
  • Review, control and implement the bad debt provision and policy.
  • Effective control of the accounts receivable mailbox
  • Completing year end reconciliations and assisting with audit processes, including ad hoc duties as required within the Finance department. 

Key Skills

  • Customer focused individual who is self-motivated and results driven
  • Ability to build strong trusted relationships
  • Time management and prioritisation skills
  • Ability to use own initiative and think ‘outside the box’
  • Excellent attention to detail
  • Excellent face to face and telephone manner, with strong written and oral communication skills
  • Is adaptable and able to respond to business needs in a fast-paced environment.
  • Can look for continuous improvement of reporting and controls.
  • Is a self-starter who can work independently and as part of a team.
  • Is pragmatic, analytically minded and a logical thinker.
  • Able to adapt a 'firm but fair' approach
  • Has excellent attention to detail.
  • Has credit control experience in a fast paced and high-volume environment.
  • Is a confident communicator and decision maker that will hit the ground running and take initiative to carry out credit control tasks.
  • Has the ability to listen to customers and negotiate winning solutions to achieve results.
  • Understands the debt collection processes and when to initiate legal proceedings.
  • Proficient at Microsoft PowerPoint, Excel, Word or G-Suite.

Beneficial, but not essential

  • Has Sage 200 experience.
  • Ability to speak other languages - English, Spanish, French

Benefits you can enjoy

  • 25 days holiday (with the option to buy up to an additional 5 days per year)
  • Private single medical insurance
  • Employee Assistance Programme
  • Life Assurance (4x Salary)
  • Enhanced Maternity and Paternity Pay
  • Tech Scheme Loan (of up to £2,000 per year)
  • Ride to Work Scheme
  • Season Ticket Loan
  • Dedicated annual company and team social budget 

At infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day! Infinity is proud to be an equal opportunity workplace, we believe that diversity and inclusion among our incredible workforce is critical to driving our success and helping us achieve our ambitious targets! Our mission is to recruit, develop and retain the most talented individuals, each with their own story to tell.

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The Perks!

  • Health & Family

    Private Healthcare, EAP, Life Assurance (4x Salary)

  • Learning & Development

    Full product training, general training and other L&D opportunities

  • Team Building

    Monthly or quarterly events, team trips, and Friday beers

  • Socials

    Summer and Christmas parties, and frequent gatherings

  • Free Refreshments

    Breakfast Club, fruit, snacks, and celebratory pizza deliveries

  • Communication

    Monthly company updates

Why work for us?

We have a welcoming culture which will make you feel at home from your first day. Your assigned buddy will be with you throughout your journey. Our vibe is fun mixed with passion and dedication, we truly are a work hard, play hard team.

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