Location: Reigate/Manchester

Department: Product Activation

Reports To: Chief Solutions Officer

Salary: Up to 120K Depending on Experience

Job Type: Full Time, Permanent

Hybrid: Tuesdays & Thursdays in office | 4.5 day working week, half-day Fridays

About Us

Infinity is a market-leading advanced analytics and call-tracking service working with some of the world’s most well-known brands. As a company, we’re ever evolving, using cutting-edge tech and a drive for success to see us through. Our growth is exponential, with annual revenue of (£)18m+. Our mission is clear, to become the best call-tracking provider in the world. There’s never been a better time to join Infinity



About the Role

As Vice President of Solutions, you will lead and evolve our Solutions function as a strategic pillar of growth across the customer journey. You’ll be responsible for the performance, direction, and development of a team that sits within our Product Activation function, sitting at the heart of our commercial, technical, product and business operations.

You’ll be the voice of technical credibility in the field, a partner to product and commercial leadership, and a champion of customer-centric innovation. This is not just a people management role, it’s a strategic role amongst the senior management team that demands vision, execution, and influence across the senior management team and wider business.

You’ll be expected to:

• Elevate the Solutions function into a centre of excellence for commercial enablement, technical onboarding, and ongoing customer value

• Drive adoption and commercial performance across new and existing product lines and contribute to how we bring new products to market

• Drive knowledge leadership efforts, staying ahead of an exciting and rapidly evolving tech landscape and translating that into actionable strategies and direction

• Innovate with purpose by introducing new product and internal systems solutions, grasping emerging AI technologies, reducing complexity and time to value, and scaling technical excellence.

Key Responsibilities

Functional Leadership

• Lead, manage and develop the Solutions team across presales, implementation support, technical enablement and innovation

• Set and own team OKRs and performance metrics, driving accountability, learning, and excellence

• Strategic partner to the wider leadership team, exerting influence for solutions and representing the voice of the customer in leadership decision making

• Foster a proactive team culture driving curiosity and technical-commercial fluency

• Embed repeatable processes that drive quality, efficiency, consistency, and measurable impact on commercial outcomes

• Remain hands-on in strategic deals and high-impact solution design, modelling best practices for the team and contributing directly where your expertise adds value

Strategic Partner to Product & GTM

• Partner closely with Product, Engineering and commercial leaders to influence roadmap prioritisation based on field insights, emerging needs, solution complexity

• Serve as a senior strategic advisor across product/solution fit, go-to-market planning, and customer implementation readiness

• Champion scalable onboarding and adoption strategies, bringing a solutions lens to how we grow and retain customers

Innovation

• Challenge the status quo – demonstrating (e.g. through POC’s) new ways to reduce technical implementation friction, accelerate delivery, and create more modular, innovative, customer-friendly solutions

• Proactively surface areas of platform or process friction and own initiatives that simplify our service model without compromising impact

• Stay ahead of and champion market and technology trends amongst the leadership team and business, particularly in martech, analytics, AI, and customer engagement.

• Position the Solutions function and Infinity as thought leaders in call intelligence, speech analytics, and AI-powered performance optimisation internally and externally.

About You

• You are obsessed about technical solutions and like to operate at the forefront of emerging technologies.

• A true leader and people trust you, follow you, and grow under your guidance.

• Deep commercial understanding - you can balance customer value creation with operational scale and speed.

• An expert technical foundation - comfortable navigating API architecture, data integrations, and modern SaaS environments.

• Your approach, experience, and manner enables you to influence other leaders and situations to your advantage.

• A sharp strategic thinker - able to identify long-term risks and opportunities and turn insight into action.

• You’re relentlessly focused on impact - and know how to unlock it through teams, technology, and customer partnerships.

Required Experience

• 8+ years in technical consulting, presales, or solutions roles within high-growth SaaS businesses.

• 4+ years of experience in leading and scaling Solutions or Sales Engineering teams.

• Proven track record in leading high-performing Solutions or Presales teams within a SaaS, martech, or analytics-driven business.

• Deep experience partnering with Product and Engineering teams to influence roadmap decisions and go-to-market readiness.

• Demonstrated success in simplifying complex solution offerings and driving scalable adoption.

• Strong expertise in AI, speech analytics, and/or marketing technology is highly desirable.

Why Join Us?

• A leadership seat in a high-growth, VC-backed SaaS business at the intersection of AI and customer experience

• A scale-up ethos — high autonomy, fast iteration, and true ownership

• Opportunity to shape the structure, tools, and strategy of a growing global Solutions organisation

• Work alongside an ambitious exec team with strong Product and Commercial DNA.

• Competitive compensation, benefits, and a 4.5-day working week

Benefits you can enjoy

• Work/balance: 4 and-a-half day working week - Every Friday is a half day

• 25 days holiday (with the option to buy up to an additional 5 days per year)

• Private single medical insurance

• Employee Assistance Programme

• Life Assurance (4x Salary)

• Enhanced Maternity and Paternity Pay

• Tech Scheme Loan (of up to £2,000 per year)

• Ride to Work Scheme

• Season Ticket Loan

• Dedicated annual company and team social budget

At Infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day! We're an equal opportunities employer. That means we'll never discriminate based on race, religion, origin, gender expression, sexual orientation, age, marital status, social economics status or disability status. In fact, our recruitment process is completely anonymised, and we don't see any of your personal details when we review your application.

At Infinity, we don't treat our hiring process as a box ticking exercise and we're just as interested in team fit as we are technical fit. So, even if you don't meet all the requirements listed in one of our vacancies, get in touch with us anyway because we'd love to hear from you