SaaS Product Trainer

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Profile of Role

We are looking to recruit a SaaS Product Trainer to deliver product training to internal and external stakeholders. 

The successful SaaS Product Trainer will be joining the Head Office team, based in Reigate and will report to the Head of Training. The role is an integral part of the business and will have responsibility for delivering training to a variety of audiences at different levels. The ideal candidate will be able to adapt to the varying demands in line with our Customer Experience discipline as well as working closely with clients on a daily basis.

About You 

You will have the ability to build strong relationships with customers and colleagues, have excellent levels of both written and verbal communication and be confident in providing explanations to technical product questions.  As well as being able to explain complex product features, you will have had experience in providing context to training materials and sessions by showing an understanding of the client’s wider commercial and marketing objectives.

You will have responsibility for delivering support and assistance to various business units in the form of training. This is an exciting position for someone looking for a strategic role within a dynamic and growing business.

Knowledge, Skills & Experience 

  • 3+ years experience in delivering effective training sessions both internally and externally including writing training content and assessment materials
  • Strong and well-developed prioritisation skills within this busy role dealing with multiple initiatives  
  • Experience in using CRM systems (ideally Salesforce), video editing software and G-Suite products
  • Confident in relationship building with a full range of stakeholders across the business
  • Experience working in a technology company / SaaS business preferable

Key Responsibilities

  • To understand clients’ specific training requirements, develop and organise appropriate training materials and collateral and book training sessions with clients
  • Deliver engaging online and instructor led training including Hub overviews, product deep dives and topic specific/technical sessions ensuring that client progress during the session is assessed and recorded
  • Be able to discuss the positive business outcomes of using our product to clients with an understanding of the challenges clients face and how we can provide insights to support their business decisions
  • Analyse and report on any client feedback received to ensure the training syllabus is robust and fits the clients needs
  • Be instrumental in the management and ongoing maintenance of The Campus our client online training library, including reviewing/updating content and videos where necessary
  • Work with the product development team to update training materials and ensure accuracy and effectiveness of course materials and supporting materials to align with new product releases
  • Provide technical product training to new starters and internal staff, track progress and assess knowledge levels
  • Be proactive in looking for gaps in staff knowledge and skills, from industry knowledge to on-the-job, practical training and soft skills training and identify solutions
  • Keep all internal customer and document management systems up to date and ensure all daily activity is captured and recorded correctly, in-line with departmental processes
Usually responds within three days

Or, know someone who would be a perfect fit? Let them know!


RH2 9AQ Reigate Directions

The Perks!

  • Health & Family

    Private Healthcare, EAP, Life Assurance (4x Salary)

  • Learning & Development

    Full product training, general training and other L&D opportunities

  • Team Building

    Monthly or quarterly events, team trips, and Friday beers

  • Socials

    Summer and Christmas parties, and frequent gatherings

  • Free Refreshments

    Breakfast Club, fruit, snacks, and celebratory pizza deliveries

  • Communication

    Monthly company updates

Why work for us?

We have a welcoming culture which will make you feel at home from your first day. Your assigned buddy will be with you throughout your journey. Our vibe is fun mixed with passion and dedication, we truly are a work hard, play hard team.

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