Solutions Consultant

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Salary: £50,000 - £60,000

Location: Reigate, UK

Job type: Full time

Direct report: Head of Solutions

Indirect report:  Director of Customer Experience 

The Company

Infinity is a call intelligence company that analyses conversations between clients and their customers to create clarity. This clarity helps them grow revenue while reducing marketing and operational costs.  

The business was launched in 2010 and is the established UK market leader with annual recurring revenues of £8m and growing. 

The firm is already hugely profitability with 800+ clients and employs 60+ people in London, Reigate, Manchester, Spain, Baltimore & California USA. Infinity is poised for further international expansion with coverage in 75 countries, including  800+ customers and 80+ employees in Reigate, London (UK), Spain, Baltimore and San Francisco (US). 

We are obsessed with cutting-edge technology and continuously finding ways to make our products even better.  Success is part of our culture, we promote passion, team-working and fun! Our people share our company values, which translates into our clients’ experience.

Profile of Role

The Solution Consultant plays a critical role working to design solutions for each new customer, gathering business requirements of the customers and translating this into the technical requirements and a solution Statement of Work. This is to maximise the value of the product to our customers which will include reviewing proposals from our Sales teams, ensuring that these are technically sound, fit for purpose, documented and can be delivered quickly, easily and at scale. This ensures that Infinity can deliver the technical structure to support the business goals of our customers.

As a Solutions Consultant, you are expected to attend client calls/meetings which could be online or at client site in the UK or Europe. You will be based in Reigate, but have the ability to travel across the UK and Europe to major customers or prospects.

About you

The ideal candidate will be self-motivated and bring a high level of energy to the team. You will need to think outside the box and actively contribute to finding new ways to we can unlock deals from a technical perspective. You will be someone who is willing to go the extra mile and be able to spot customer needs and opportunities. You will be able to communicate effectively across departments and ensure what is being sold is always fit for purpose. You will be confident in scoping client projects involving websites, integration with other software, marketing, and phone call data. Increase their knowledge and continue to develop pre-sales skills from the Head of Solutions and wider team. 

Key Responsibilities

  • Working with the Sales team to gather customer requirements, document the designated solution and identify success criteria. Delivering professional presentations that explain complex concepts using simple business language, along with always ensuring consistent clear communication with the Sales team in relation to ongoing solutions, via email, internal systems and via conversations
  • Creating business cases for customers that identifies the cost of our system offset against the marketing and/or operational efficiency driven by using our system. Including responding to technical areas within RFP / RFI’s or InfoSec requests and creating clear diagrams to ensure the approach is clearly understood by all parties and ambiguity is reduced/eradicated.
  • Use knowledge of the relevant customer industry, use cases, technology, processes, and consultative sales skills to assess and educate customers on the value of our business and implementation expertise.
  • Technical competence; once trained on Infinity systems and potential risks, the Solutions Consultant must ensure that the presented solution can be delivered with any technical limitations either mitigated or escalated as appropriate.
  • Periodic contact with the onboarding team to ensure that the setup can be successfully achieved using current/available features. Along with cross-departmental communication between the likes of Product, Support and Customer Success to verify that the proposed solution can be delivered and that there are no blockers to success.
  • In the instance that the customer requires functionality that does not exist, this then requires contact with the Product team to identify the scope of the work required to add the feature, and the details of the timescales involved.
  • The solution should be clarified within a Statement of Work document (if required) that shows the details of the solution e.g. solution assumptions, clarity of any areas open to misinterpretation (inclusions and exclusions). This requires a level of commercial awareness of the margins involved for each stage of the project, and the associated risks of each install.
  • Maintain an ethos of continual improvement whether that be re-defining processes, better use of technology etc. to maximise operational efficiencies.
  • Gather customer feedback, monitor this regularly, and feedback to the Customer Success, Product, Development and other teams as appropriate.
  • Regularly share knowledge gained within the industry, e.g. customer use cases and help to identify additional positive business outcomes our solution can provide for our customers and train other teams such as Support, Sales, Customer Success and Training to keep our technical knowledge current. 

Key Skills

  • Customer focused individual who is self-motivated
  • Ability to build strong trusted relationships
  • Time management and prioritisation skills
  • Ability to use own initiative and think ‘outside the box’
  • Excellent face to face and telephone manner, with strong written and oral communication skills

About the person

  • 5+ years of Solutions/Pre-Sales experience in a B2B/SaaS software scenario
  • Technically minded, grasping technical concepts and embracing new technology.
  • Self-starter mentality who controls their own destiny
  • Willingness to go the extra mile needed to get the job done
  • A confident presenter, with the ability to read a room within a Pre-Sales environment.
  • Worked in a start-up/scale-up environment
  • Experience working with Martech or has a qualification in marketing related subject
  • Proven understanding of a SaaS business
  • Experience of analytics/bid management/conversion rate optimization systems
  • Experience of enterprise CRM/booking systems

Beneficial, but not essential

  • Experience in using Salesforce.
  • Experience of call tracking systems. 
  • Ability to speak other languages - English, Spanish, French


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RH2 9AQ Reigate Directions View page

The Perks!

  • Health & Family

    Private Healthcare, EAP, Life Assurance (4x Salary)

  • Learning & Development

    Full product training, general training and other L&D opportunities

  • Team Building

    Monthly or quarterly events, team trips, and Friday beers

  • Socials

    Summer and Christmas parties, and frequent gatherings

  • Free Refreshments

    Breakfast Club, fruit, snacks, and celebratory pizza deliveries

  • Communication

    Monthly company updates

Why work for us?

We have a welcoming culture which will make you feel at home from your first day. Your assigned buddy will be with you throughout your journey. Our vibe is fun mixed with passion and dedication, we truly are a work hard, play hard team.

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